Razer Pro Type Ultra: What Real Users Say About the Keycap Problem

Update: They said this is normal wear and tear, and not covered by warranty. They also don't sell the foam-backed replacement keys. The Pro series is kind of trash in hindsight. Keys wear in a month. You end up spending $200 on a keyboard that looks like it's 10 years old. The crappy part is they are *really* comfortable to use.

Sadly I am not in the slightest bit surprised by their response. It's amazing how poor razer customer care is. There are so many posts on this sub highlighting how little they do for customers once money has been handed over to them.

Why does nobody say super glue? I'm pretty sure that there is enough space to put a drop and not glue nothing not desired. Maybe you can't remove the keycap again but you can use it.

Seriously love the thing, but they need to sell extra keys for this model if it only has a couple of months before it looks like your office hasn't replaced equipment in a decade.

Yup. Are your switches hot swappable or soldered in place? If hot swappable, you can buy new switches and reuse the key caps. If not, get out the soldering iron Mate!

Razer's keycap sets are $30, which doesn't sound unreasonable to me. I think the biggest issue with their PBT keycap set is you'll lose the media legends on the function row. But the paint won't wear off because they aren't painted. You could also get keycaps from elsewhere as long as they are cherry-compatible.

I have a DAv2 mouse and a Huntsman TKL. I love both pieces, but I would be content on spending $250-300 on a new mouse and keyboard just so I can avoid their customer support line of 'it's not under warranty'.

The switches are soldered on. You can desolder them and replace them with better switches. I don't think you'll be able to get the razer yellow switches cuz they're 'proprietary' but I'm personally not a fan of Razer's switches anyway and would recommend going with something like a cherry/gateron red that's been lubed. It would make your keyboard MILES better.

I have the Pro Type, and I replaced the keycaps with Razer PBT Mercury White. They look great and seems to have great quality. I also did not have any problems with the original ones. Maybe you are just unlucky, but it sucks bro.

That's Razer quality!

This is only normal wear and tear when it comes to shit ABS keycaps. If you want good ones, buy PBT keycaps.

Classic Razer quality.

They use Razer optical switches, a regular mechanical switch won't do. Edit: I'm sorry OP for my mistake. The Pro Type Ultra do not use their optical switches but their mechanical yellow switches.

You can get o-rings that will dampen most of the noise, though you will have to apply them yourself.

I must say, the 'pro' lineup is really not worth it, it is like a cheap 10 20$ keyboard. I'm a hardcore razer fan but with this lineup, I really don't understand what the R&D team of razer are thinking.

Look for new pbt keycaps, this won't happen with them.

As far as the aesthetics are concerned, it's very neat. Even visually, it also stands out among the sea of black keyboards, that's for sure.

If you can't use it wired, it's probably defective. Also, it's louder than your MX silent reds since they have a rubber dampener in the switch to make it quieter when you hit the bottom and top of the switch.

Pro Click will still work if you shave down a Micro USB cable to fit inside that notch. The Pro keyboard is at least a Cherry stem. You can get replacement keycaps and they'd fit all but the bottom row. The bottom row gets sad due to the spaced out keys not fitting.

Presuming the layout is not proprietary, a PBT set coming from a third party like Ducky/Akko will likely do the trick adequately. In the budget category, PBT is generally a lot better than most ABS alternatives.

This happened to me, I emailed Razer and they sent me a new keyboard. I would wait to try to swap them until after you have talked with Razer support since taking it apart will void the warranty, if you still have one.

I am currently using it for a week and going to return it. It already came with two keycaps chipped. Key stroke feel and sound is all over the place. Some are louder than others. On some you clearly hear the cheap springs (e.g. ctrl keys) being louder than anything else.

I ended up getting one, but I don't have any of these issues that you listed tbh. My keycaps came fine and are still not chipped after (almost) 3 months of use. I don't really have any complaints about the sound, it's a bit loud but not really compared to most mechanical keyboards, especially my previous one. I quite like the feel of the keys as well.

I want to like this keyboard but it double types like crazy for me.

Non-hotswappable keyboards should be some kind of war crime. I hope it didn't cost much. Is it too late to return this keyboard and get something that is less Sucky McSuckface?

Doesn't look hotswappable, so you'll have to desolder all the switches and replace them.

For the price that it is I was going to say you should go for something else, but I'm having trouble finding a 100% board at the same price point. Since one of the main features is silent switches, if that's something you care about this is probably a decent one.

What do you do for work? I'm on mine six hours a day, six days a week for work and my caps still look pristine.

I think the coating is just sub standard and especially on such an expensive keyboard and then Razer having no replacement that affordable or available in my country. Instead of a coating why not make keycaps molded from white material rather than paint them?

The keyboard is still working well after I replaced the keys with Corsair Keycaps, great quality. It's not scratches you see, but a bit dirty, probably a hair or two. The aluminium top plate is not paint, it's definitely metal.

Razer Pro Type seems noisy to me. I don't think it's swappable either.

It misses the first key press from sleep mode.

Just save up for a Wooting 2 HE and use it for the rest of your life.

The Razer Pro Type Ultra has a very obnoxious hollow sound which is why people said it's loud.

They are the TTC Razer yellow switches. Not for retail.

Yes, you can stop buying that trash, it will be better for your wallet.

Just put a drop of super glue exactly where it broke off and plop the key in and press and hold for 30 seconds. It'll line up with the switch when held down and stick properly. Razer switches are proprietary and not hotswappable so you don't have anything to lose either way.

I mostly use it without the backlight on and charge it maybe once every 3 weeks with moderate use. On BT it aggressively goes to sleep, and there's a few second delay to wake your computer. Not a major issue IMO. Having to replace the keys is just a real PITA.

I just looked through how to desolder your keyboard... yeah I think that's a little bit complicated. I think I'm just gonna send my keyboard back.

And here is why I use black keys.

I would keep at it with Razer as I wouldn't expect that kind of wear after 6 months of use, my Huntsman TKL that I use daily doesn't even have the shine you get from using the keyboard too much.