The Screen Cracking Issue Is Real — And Samsung Knows It
Multiple owners across the Book3, Book4, and Book5 360 generations have reported spontaneous screen cracks with no physical impact. Samsung consistently declines warranty claims, citing 'user damage.' One user's screen cracked after 10 days; another's after 10 months sitting on a desk. The Book5 now uses Gorilla Glass 5, but the jury is still out on whether it actually fixes the underlying problem.
